Ordering
Do I need a prescription to order? No prescription is required for most of our products. Some items may have restrictions depending on your province or territory — if a product requires additional documentation, we'll contact you after you place your order.
Can I order as a clinic, care facility, or business? Yes. We work with clinics, care homes, and healthcare professionals in addition to individual customers.
Can I change or cancel my order after placing it? Contact us as soon as possible at +1 289 472 0482 or contact@canmedmart.com. If your order hasn't shipped yet, we'll do our best to update or cancel it.
Shipping
How much does shipping cost? Standard shipping is free on all orders over $250. For orders under $250, standard shipping is $25 and priority shipping is $50.
How long will my order take to arrive? Orders are typically shipped within 1–2 business days. Once shipped, priority orders arrive in 3–5 business days and standard orders in 5–7 business days.
Who do you ship with? We ship using regular mail, UPS, FedEx, and DHL, depending on your location and shipping method selected.
What if my shipment arrives damaged or incorrect? Please notify us within 5 business days of receiving your shipment so we can help resolve it quickly.
Returns & Refunds
What is your return policy? If you're not satisfied with your order for any reason, you can request a return for a replacement or refund. Returns must be authorized by our customer service team before you send anything back, and requests must be made within 30 days of purchase.
How long do refunds take? Once processed, refunds typically take 3–5 business days to appear back on your account. Shipping fees are non-refundable.
Can I return an opened or used item? Due to the nature of our products, items that have been opened or used cannot be resold and may not be eligible for return. Contact our team to check on your specific item.
Products
What categories of products do you carry? We carry Beauty & Skincare, Catheters & Urological, Incontinence Care, Needles & Syringes, Orthopaedics, Ostomy, PPE, and Wound Care products, sourced from trusted suppliers.
Are your products authentic and quality-checked? Yes. We partner with well-known, established suppliers to source products, and we've been doing so for over 10 years.
Contact & Support
What are your business hours? Monday to Friday, 9:00 AM – 6:00 PM EST. We're closed Saturdays and Sundays.
Do you offer support for healthcare professionals choosing the right product? Yes — call or email us and our team can help point you toward the right product for your needs.