Can Med Mart is committed to the safety of every customer and healthcare facility we serve. In the rare event that a product we sell is subject to a recall, we take immediate action to notify affected customers and ensure the safe return or disposal of recalled items.
What Is a Product Recall?
A recall occurs when a manufacturer, distributor, or regulatory body such as Health Canada determines that a medical product may pose a safety risk, does not meet quality or performance standards, or requires correction. Recalls may be initiated by the manufacturer or requested by a regulatory authority.
How Can Med Mart Handles Recalls
- Monitoring — We monitor recall notices issued by Health Canada and our manufacturing partners for all product categories we carry.
- Customer notification — If a product you purchased from Can Med Mart is recalled, we will make reasonable efforts to notify you directly using the contact information provided at the time of purchase.
- Instructions provided — Recall notices will include clear instructions on next steps, which may include returning the product, discontinuing use, or receiving a replacement or refund.
- No cost to the customer — Products affected by a manufacturer or regulatory recall may be returned for a full refund or replacement, including any applicable shipping costs associated with the return, at no cost to you.
What To Do If Your Product Is Recalled
- Stop using the affected product immediately and follow any safety instructions included in the recall notice.
- Contact our customer service team at +1 289 472 0482 to confirm the recall and receive return or replacement instructions.
- Provide your order number or proof of purchase where possible to help us process your recall request quickly.
- Follow the return instructions provided by our team — recalled products should not be disposed of or returned without authorization, as some recalls require specific handling.
Reporting a Safety Concern
If you experience an adverse event or safety issue with a product purchased from Can Med Mart — even if it has not been formally recalled — please contact us right away at +1 289 472 0482. Customer and patient safety reports help us and our manufacturing partners identify potential issues early.
You may also report medical device or product safety concerns directly to Health Canada through its MedEffect Canada program.
Questions About This Policy
If you have questions about a specific product, an active recall, or this policy in general, please contact our customer service team at +1 289 472 0482.