At Can Med Mart, we strive to offer the best customer service in the industry. Your satisfaction matters to us, and we want you to feel confident every time you order.
Our Return Policy
If you are not satisfied with your order for any reason, you may return it for a replacement or a refund, subject to the terms below.
- Return authorization required — All returns must be authorized by one of our customer service representatives before you send anything back. Unauthorized returns may not be accepted.
- 30-day window — Replacement and refund requests must be submitted within thirty (30) days of your purchase date.
- Shipping fees are non-refundable — Original shipping charges are not included in any refund.
- No resale of returned products — Due to the nature of medical supplies, any products returned to us cannot be resold. Please keep this in mind when requesting a return.
How to Start a Return or Refund
- Call our customer service team at +1 289 472 0482 to request return authorization.
- A representative will confirm your order details and walk you through the return process.
- Once authorized, follow the instructions provided to send your item(s) back.
- Your replacement or refund will be processed once your return is received and reviewed.
Refund Timing
Once your refund has been processed, please allow 3–5 business days for the credit to appear back on your original payment method. Processing times may vary slightly depending on your bank or card issuer.
Questions About Your Order?
Our customer service team is here to help with any questions about returns, refunds, or your order status. Call us at +1 289 472 0482 and we'll be glad to assist.